The Homeschool Kind
Simplifying Homeschooling, One Family at a Time
Refund Policy
We want every business listing on The Homeschool Kind directory to be a worthwhile investment for our community. This policy is designed to be fair — protecting you when something genuinely goes wrong, while ensuring our platform remains sustainable for families everywhere.
✔ Eligible for a Refund
- Duplicate or erroneous charges
- Service not delivered as described
- Technical failure preventing your listing
- Billing error on our part
- Significant material misrepresentation
- Your business does not qualify for listing
✖ Not Eligible for a Refund
- Change of mind after activation
- Business circumstances change
- Dissatisfaction with leads or traffic
- Failure to submit listing content
- Partial period or early cancellations
- Listings removed for policy violations
📋 Section 01
Overview & Our Commitment
Our directory charges businesses a fee to appear in our listings. When you pay for a listing, you are purchasing a service — the publication of your business information on our platform for the agreed listing period.
We comply with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Under the ACL, consumers and small businesses have rights that cannot be excluded. This policy operates alongside those rights and does not limit any protection you are entitled to by law.
✅ Section 02
Valid Grounds for a Refund
A refund may be issued in the following circumstances. Each request is assessed on its merits and we may request supporting information before processing.
Duplicate or Erroneous Charge
If you have been charged more than once for the same listing, or charged an incorrect amount due to a billing system error, we will refund the excess amount in full.
Service Not Delivered
If your listing was paid for but never published within the agreed timeframe (5 business days of submission), and the delay is attributable to us, you are entitled to a full refund or to have the listing activated with an extended period at no charge.
Technical Failure
If a verified technical fault on our platform caused your listing to be inaccessible for a continuous period of 7 or more days during your paid term, you may be eligible for a pro-rata credit or refund for the affected period.
Material Misrepresentation
If the features of the listing package you purchased were materially different from what was advertised at the time of purchase, and you raise this within 14 days of activation, you may request a refund or a remedy of equivalent value.
Billing Error
If an administrative or processing error on our part resulted in an incorrect charge (e.g. wrong tier, expired promotional rate not applied), we will correct the charge and refund any overpayment.
Business Ineligibility
If, after payment, it is determined that your business does not meet our directory’s eligibility criteria — and this was not disclosed prior to purchase — a full refund will be issued.
❌ Section 03
Circumstances Where Refunds Do Not Apply
The following circumstances do not constitute valid grounds for a refund. By proceeding with a purchase, you acknowledge and accept these terms.
Change of Mind
Once a listing has been activated and published, we do not offer refunds because you have decided you no longer want the listing or have changed your business direction.
Dissatisfaction with Results
We cannot guarantee specific levels of traffic, enquiries, or leads from your directory listing. Refunds are not available on the basis that listing performance did not meet your expectations.
Business Closure or Circumstance Change
If your business closes, relocates, rebrands, or changes ownership during the listing period, the remaining period is forfeited and is not refundable.
Failure to Submit Listing Details
If you purchased a listing but did not provide the required information to us within 30 days of purchase, the listing fee is forfeited. We recommend submitting your details promptly after payment.
Listing Removed for Policy Breach
If your listing is suspended or removed because it violates our Terms of Use, Content Policy, or contains misleading information, no refund will be issued for the remaining period.
Early Cancellation of a Fixed-Term Listing
Annual or fixed-term listings that are cancelled before the end of the agreed term are not eligible for a pro-rata refund of unused time, unless a valid ground applies under Section 02.
⏱ Section 04
Timeframes
Time limits apply to refund requests. We recommend raising any concerns with us promptly so we can assist you as quickly as possible.
📬 Section 05
How to Request a Refund
To submit a refund request, please follow these steps. Incomplete requests may result in delays.
Contact Us in Writing
Email us at [hello@thehomeschoolkind.com] with the subject line “Refund Request – [Your Business Name]”. Requests made by phone will be asked to follow up in writing.
Include Your Details
Provide your full name, business name, ABN (if applicable), the email address used to purchase, your order or invoice number, and the date of purchase.
State the Grounds
Clearly describe the reason for your request with reference to the eligible grounds in Section 02. Where possible, include supporting evidence (e.g. screenshot of a duplicate charge, description of the technical fault).
Await Acknowledgement
We will confirm receipt within 5 business days and may request further information to assess your claim fairly.
Receive Our Decision
We will communicate our decision in writing. If approved, the refund will be processed to your original payment method within 10 business days of approval.
⚖️ Section 06
Disputes & External Resolution
If you are not satisfied with our decision, we encourage you to contact us again so we can review your case. We take all feedback seriously and will escalate internally where warranted.
If the matter remains unresolved, you may seek assistance from the following external bodies:
Australian Competition & Consumer Commission (ACCC)
The ACCC enforces the Australian Consumer Law. Visit accc.gov.au or call 1300 302 502.
Your State or Territory Consumer Agency
Your state or territory consumer protection agency can provide guidance on your rights and dispute resolution options (e.g. NSW Fair Trading: fairtrading.nsw.gov.au).
Payment Provider Dispute (Chargeback)
You may contact your bank or payment provider to initiate a chargeback if you believe a charge was unauthorised or fraudulent. We ask that you contact us first to attempt resolution.
📄 Section 07
General Provisions
Method of Refund: All approved refunds will be returned via the original payment method used at the time of purchase.
Currency: All refunds are processed in Australian Dollars (AUD).
Partial Refunds: Where a refund is approved for only a portion of a listing fee (e.g. for a verified technical outage), the amount will be calculated on a pro-rata basis.
Policy Updates: We reserve the right to update this Refund Policy from time to time. Changes will be posted on this page with a revised effective date. Purchases made prior to any update will be governed by the policy in force at the time of purchase.
Governing Law: This policy and any disputes arising from it are governed by the laws of [Your State], Australia.
Have a question about your listing?
Our team is here to help. Whether you have a question about a charge or need help through the refund process, we aim to respond within 2 business days.